This means there are a number of things we won’t ever do.
- Return people to hospital because we can’t manage their needs. We train all of our staff to the highest level so that they are able to manage clients with the highest needs.
- Hire staff with the wrong qualities. It can be hard getting the right staff and easy to compromise because you need people. We won’t do that. We have a long-term view and will only hire people who have the right attitude and who want to be there because they care and want to make a positive difference to the lives of our clients
- Reduce the deep training required to ensure the best care is given.
- Not do something for a resident because it’s difficult or inconvenient
- Take a client at a fee that will compromise the care that person needs
- Take people who aren’t right for the home. If we think the person would not fit in with the current client group, would struggle with the environment or to communicate with other clients we would refuse to admit the client into our care. We would also refuse to admit anyone who we feel does not need the level of care that we provide and who may therefore not feel happy being in our home.
Under these circumstances we may be able to recommend appropriate care elsewhere.[/vc_column_text][/vc_column][/vc_row]